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Department of Management Services

Hosted Fax Service

We regret to announce that our service provider for Hosted Fax service will no longer be able to provide this service after October 31, 2014.  Please begin to make plans to transition your fax service needs to an alternate source.  We will be glad to assist you in evaluating your use of the service and in making plans to establish a replacement service.  If you have any questions or need assistance with the migration of your existing Fax service, please contact us at 1-888-4SUNCOM, Option 4 or E-mail us at

SUNCOM's Hosted Fax Service provides an alternative to traditional fax machines, fax servers, and telephone lines. Send and receive faxes with only a network connection and a web browser. Inbound faxes are received at the enterprise server, converted to PDF or TIFF, encrypted according to your preference and delivered to the recipient.

Delivery can take place by attaching the fax to an email, FTP, or receiving a notification via email URL notification with the URL to receive the fax from the portal. Outgoing faxes will be sent by uploading the document (pdf, doc, or tiff) to the fax portal. Using a secure SSL connection and an individual login, you can upload documents and fax them to any U.S number. Sent faxes can be retained on the system for a period of time making them easy to resend.

Features Benefits
Receive faxes as e-mail attachment, FTP, or using the fax portal Eliminate fax machines, fax servers, and dedicated fax phone lines with 24-hour accessibility
Online management and reporting Provides agency group administrators online management of user log-ins to control access and permissions. Reports will be available on-line and in real time.
Secure fax delivery with automatic filing to an FTP directory Faxes can be delivered using Secure FTP, FTPS over the State's data network (MFN)
Port your fax phone numbers to the fax server You do not have to change your fax phone numbers (local or toll free).

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