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Department of Management Services



DMS is pleased to introduce STEPS, a new comprehensive solution for acquiring premise based pure IP and/or IP enabled telephone/communications systems to address your telephony requirements far beyond a basic telephone system. Integrated with our SUNCOM voice network services and MyFloridaNet, STEPS offers an end-to-end, complete turn-key, integrated telephony solution with a Vendor Management Option. To provide better service and reliability, DMS has incorporated Service Level Agreements (SLAs) into STEPS to back up SUNCOM requirements for superior performance.

Features Benefits
Fully Maintained Systems

Maintained by vendors backed up by Service Level Agreements (SLAs) protecting customers’ interests.


Vendor Management Option


Manage internal and third party resources more efficiently.


SUNCOM Network Monitoring SUNCOM Network Operations Center will provide monitoring using Vendor tools to ensure systems meet SLA requirements.
Technology Refresh


Updates with latest software releases




Customers select from four different system configuration sizes; Pricing based on per-seat license.



Monthly Payments with 12, 24, 36, 48 or 60 month terms


 No capital expense