Service and Resource Priority
At times the demand for services exceeds resources available from Communication Information Technology Services (CITS). In addition to performing daily operational tasks, the CITS handles special projects that may vary in time and complexity. Therefore, the CITS adheres to this policy for allocating available resources and establishing priorities.
The CITS policy for providing non-routine services is initiated by a letter from an agency head to the Deputy Secretary for Information Technology, Department of Management Services, to describe the work requested and to ask for assistance from DMS. CITS management will review any request to determine what resources are to be allocated or whether the CITS will be able to comply with the request.
Generally, the policy for allocating resources will be in the following order of priority:
LEVEL 1
Routine daily activities related to the operation of the Enterprise network. Examples include: responding to CITS customer trouble reports; processing CSA and CPLA forms (purchase approvals); assisting in frequency coordination/licensing; updating directory databases and commercial directory listings; training customers; invoicing CITS services; and supporting emergency management functions consistent with Section 252.41, Florida Statutes (Emergency Management Support Forces).
LEVEL 2
Written requests for services from state agencies outside the items identified in priority Level 1 and from local units of government consistent with the provisions of Sections 282.111 and 365.171, Florida Statutes (Emergency Telephone Number 911) and from emergency medical services organizations consistent with Section 401.015, Florida Statutes.
LEVEL 3
Written requests from local government for services consistent with the provisions of Sections 282.101 - 282.109, Florida Statutes, and Section 287.055(8), Florida Statutes (State Assistance to Local Agencies and School Boards in the Procurement of Professional Consultants).