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DIVTEL Business Model & Value

This document is comprehensive description of the DMS Division of Telecommunications (DivTel) in three major sections. Two sections correspond with the broad components of DivTel; SUNCOM and the Bureau of Public Safety Telecommunications, and explain the duties they perform, and why and how they perform them. A third section describes the future of both components.

The highest priority for the authors was readability, so the meaning of sentences should be clear, repetitiveness minimized and there is no prerequisite requirement to understand technology. The document is large however, and has many attachments and endnotes. Therefore, it is very compartmentalized to allow readers to skip around or use it as a reference with the Table of Contents as a guide. DivTel welcomes any suggestions for improvements and questions.

Click here to read the full document (pdf 5.52 MB)

What has Changed in this Version?

Version 2.4 (latest, 3/5/2012)

  1. Minor corrections to grammar, cross-references and graphics.

Version 2.3 (7/28/2011)

  1. Attachment 8 was added which is a brief explanation and simple flow chart of the SUNCOM business model.
  2. A few grammar and readability corrections.
  3. A description of SUCNOM’s subsidy of Southwood Shared Resource Center customers was eliminated because DivTel will be implementing a metered full cost recovery services for those customers beginning July 1, 2011.
  4. A few explanations were expanded or clarified.

Version 2.2 (6/1/2011)

  1. Additional explanations were inserted under the Cost Accounting section regarding how costs are allocated to SUNCOM services.
  2. Some headings were reworded.
  3. Some redundancy was removed and sections rearranged to improve readability.
  4. Metropolitan Area Network (MAN) services were displaced with variants of MyFloridaNet (MFN) services with the renegotiation of the MFN contract. Therefore, MAN services were eliminated from the description of services in the document.
  5. With the additional legislative requirement to fund the state portal (MyFlorida.com) from SUNCOM revenues, it is now included among the list of activities that are “Unbillable Support of the Florida Government Enterprise”.
  6. Staff author and editor attributions were inserted into the footers.
  7. A few grammar and readability corrections.

Version 2.1 (3/2/2011)

  1. A new Department of Management Services logo replaced the prior one on the cover page.
  2. The brief Table of Contents at the beginning of the document was expanded to show all detailed entries.
  3. The detailed Table of Contents was eliminated from the attachments.
  4. Figure 7 was modified to exclude “State Term Contracts” from “Enterprise Resources” because those services are not provided through enterprise resources.
  5. Minor formatting changes.

Version 2.0: (2/4/2011)

  1. Attachment 1 (“What Changed from Previous Version”) was added to tell readers who have read previous versions what is new about the latest version. This will allow them to determine if the change is meaningful to them and, if so, quickly focus on the new material without having to reread the rest of the document.
  2. A new section titled “Unbillable Support of the Florida Government Enterprise” (page 20) was added describing several DivTel activities that have no specific benefiting customer that can be billed and are not specifically funded by the General Appropriations Act.
  3. Attachment 7, a “Companion to Figure 6: Cost Recovery Models for Enterprise Services was added. It explains the rationale behind the claims made in Figure 6.
  4. A few adjustments were made to Figure 6. The most salient change was the replacement of the category “Self Funded Investment” with “Buffered Transition Costs”. Self-funding is primarily a function of buying from the private sector or making capital investments from cash reserves in a trust fund, thus not necessarily driven by the characteristics of the seven purchasing methods shown in the chart. The ability to buffer and/or foster change is a function of those methods however, given that an internal provider can use invoicing as a tool of transition and is better equipped to do so when billing is detailed.
  5. Figure 7 was modified to better convey its messages by changing the y axis to “Simplicity” rather than “Complexity” (as it previously showed). This inversion makes both axes consistent in meaning as outward movement on them conveys desirable characteristics of the purchasing method. The figure also now distinguishes for broad categories of resource management; i.e. “Enterprise Resources”, “Internal Billing” and “Metered Billing” (and other).
  6. Attachment 8, a “Companion to Figure 7: The Simplicity/Savings Trade-off” was added. It explains the rationale behind the claims made in Figure 7.
  7. Endnote 113 was added addressing suggestions that a rebid of MFN would provide significant savings.
  8. Four simple ways that SUNCOM saves money were specified on page 23.
  9. SLERS coverage maps were added in Figure 11 on page 44.
  10. Grammar and readability corrections throughout the document.

Version 1.1: (1/21/2011)

  • Grammar and readability corrections throughout the document.

Version 1.0: (1/19/2011)

  • Release of the entire document.