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Department of Management Services
(10/12/2011) - MFN NOC ticket 386747 - MFN CPE router IOS upgrade Gainesville LATA
Due to an IOS Bug that might affect Frame Relay WAN connectivity on Cisco routers and to maintain IOS continuity throughout the MFN, all provider managed routers IOS must be upgraded as soon as possible. The upgrades will be carried out during the next several weeks, outside of the normal maintenance window, due to the large number of devices requiring upgrades.
NOTE: All upgrades to E911 site MFN routers will be coordinated directly with the customer, and are not part of this process.
This email is to notify you of a scheduled upgrade to MFN managed CPE routers in the Gainesville LATA, between the hours of 6pm and 11pm on Wednesday 10/12/2011 - MFN NOC ticket number 386747.
Routers by customer:
If you would like to request a schedule change for this event please contact the MFN NOC at 866-913-8386 with the router name and MFN NOC ticket number referenced above, and provide a date that will be convenient for this necessary upgrade.
Details of the upgrade:
1. The new software will be loaded onto each MFN-managed device during the morning of the date specified.
For any additional information or details regarding the current IOS bug please contact the MFN NOC at 1-866-913-8386.
If you have an Unmanaged (Customer Managed) MFN device and need assistance in deciding how this bug affects the IOS of your device, please contact the SUNCOM NOC at SUNCOM.Helpdesk@dms.myflorida.com. The NOC will arrange for the SUNCOM Engineering group to provide you with that assistance.
We apologize for the inconvenience that this activity may cause you and your organization.
Andrew J. Fryett, SUNCOM NOC Manager