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Department of Management Services

Vendor Performance Tracking (VPT)

MyFloridaMarketPlace (MFMP) uses a custom application called the Vendor Performance Tracking (VPT) system to evaluate a vendor performance.  The VPT system is a component of the MFMP Vendor Information Portal (VIP) which allows vendors to register with the state and manage their transaction fees. VPT is integrated with the eProcurement system, MFMP Buyer. Agency customers receive an email notifications from MFMP each time an invoice is paid against a MFMP purchase order which meets the following criteria:

  • State Term Contracts (STC)
  • State Purchasing Agreements (SPA)
  • Alternate Contract Source (ACS)
  • Agency Term Contracts
  • Other transactions equal to or above $2,500 (including governmental entities)

 Agency customers have 30 days to complete the survey and rate the vendor, on a scale of 1 to 5, in four different performance areas:

  1. Failed to meet most requirements/expectations
  2. Failed to meet some requirements/expectations.
  3. Met requirements/expectations.
  4. Exceeded some requirements/expectations.
  5. Exceeded most requirements/expectations.

 

Performance Criteria
  • “Performance to Specifications" meaning conformance of the commodities/service to the requirements of the order
  • “Delivery" comparing commodity delivery or service performance dates to the order schedule
  • “Invoicing" meaning comparing the pricing or budget, and invoice accuracy and detail, to order requirements.
  • "Customer Service" rating the vendor's service, in areas such as communication and problem solving, to the customer's expectations.

Agency customers can view average vendor ratings when creating a MFMP purchase order or can access VPT to search for a particular vendor and see all their applicable ratings. Vendors can view the ratings they have received when they log into their account in VIP. You can also access the Agency Customer Vendor Performance Tracking portal

Vendor Performance Tracking (VPT) FAQs for Agency Customers

Vendor Performance Tracking (VPT) Agency Customer frequently asked questions (Adobe PDF Document 678.09 KB)

Access to VPT reports