Department of Management Services

How to Use this Contract

This is an alternate contract source (ACS) agreement with Guidesoft Inc. dba Knowledge Services.  Knowledge Services is a Managed Services Provider (MSP) that will operate a Vendor Management System (VMS) to supply temporary administrative and light industrial staff throughout the state. The agreement has not-to-exceed rates established for 17 regions, however, the vendor will work with customers to determine available budgets and recruit staffing candidates that will meet budget limitations.

This guide explains how customers procure temporary staffing services under this alternate contract source. This “How to Use” guide provides information on the following contract topics:

  • How to request temporary staffing services;
  • Pricing;
  • Contact Information – Knowledge Services Team;
  • Presentations.

For further information regarding specific operational questions, please check the Frequently Asked Questions.

How to request temporary staffing services

To request temporary staffing services, please click on the link below, complete the online form, then click on the submit button at the bottom of the page. The completed form will be sent to the Knowledge Services Team, who will work with the Customer to fulfill the request.

Temporary Staffing Services Request Form


The rates listed on the Rate Card are negotiated ceiling prices for State of Florida administrative and light industrial positions. Negotiated prices are “not to exceed” prices and lower pricing may be negotiated by Agencies or Contractor.

Contact Information – Knowledge Services Team

Direct questions to:  Florida MSP Program Team

Purchase Order/Invoicing/Payments

Per the Department of Financial Services, please ensure the purchase order identifies the broadband codes, rates and regions, as stated on the rate card.  The invoice should tie to the rate sheet and the purchase order together.  If all three documents match, there should be no delay in payment.


Access dotStaff™ Guides and Tutorials

Supervisor Training Presentation (Adobe PDF Document)

Overview of the full service requisition workflow (Adobe PDF Document 392.76 KB)