250.16 KB)
Department of Management Services
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Microsoft Premier Support and Consulting Services43230000-15-01
| Effective Period |
01/12/2017
through
08/24/2024
|
|---|---|
| Contract Type |
State Term Contract
|
| Contract Information |
How to Use This Contract
(
250.16 KB)
|
| Contract Documents | |
| Contract Administration |
|
| Commodity Codes |
Please refer to “How to Use This Contract” in the Contract Information section above.
|
Description
This state term contract provides the Microsoft Premier Support and Consulting Services. Microsoft Corporation provides specific consulting services and premier support to customers.
Benefits
Microsoft makes available all Microsoft software licensing agreements required to meet the needs of state of Florida customers.
Premier Support offers:
- Designated account management and technical support resources
- Proactive support assistance, advice and guidance on IT issues such as performance concerns, configuration assistance and best practices
- 24/7 problem resolution support
- Critical situation management and onsite support
- Workshops to help IT staff develop the skills to mitigate problems before they occur
- Online information services to enable IT staff to remain up to date on the latest Microsoft products and technologies.
Consulting Services:
- Provides technical advisors and architects to help customers plan, design and implement solutions leveraging Microsoft products, tools and technologies.
- Services can be provided as a fixed rate or on a per hour basis for the following:
- Microsoft Product Consulting Services
- Cloud Vantage Services
- Business and Mission Critical Services
- Client Solutions
- Dynamics Solutions
- Business Productivity Services
- Voice Communications Services
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