SUNCOM Hosted IVR Services Providers

Hosted Interactive Voice Response Services Additional Information

Hosted IVR Services Rates

<h2 class="font-bold text-3xl mt-6 mb-4 leading-10 font-display">IVR Rate Schedule</h2><table class="table table_ibexa_content border-collapse table-auto text-sm my-6 inline-table overflow-x-auto w-full max-w-full shadow-xl border border-blue-500"><thead><tr><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]"><strong>Interactive Voice Response Pricing&nbsp;</strong><br><strong>(state provided network facilities)</strong></th><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]"><strong>Pricing</strong></th></tr></thead><tbody class="w-full"><tr><td colspan="2" class="p-4"><strong>IVR</strong></td></tr><tr><td class="p-4">Up to 50,000 minutes per month</td><td class="p-4">$0.0330 minute</td></tr><tr><td class="p-4">Between 50,000 and 250,000 minutes per month</td><td class="p-4">$0.0309 minute</td></tr><tr><td class="p-4">Between 250,000 and 500,000 minutes per month</td><td class="p-4">$0.0289 minute</td></tr><tr><td class="p-4">Between 500,000 and 1,000,000 minutes per month</td><td class="p-4">$0.0272 minute</td></tr><tr><td class="p-4">Greater than 1,000,000 minutes per month</td><td class="p-4">$0.0251 minute</td></tr><tr><td class="p-4">Call Transfer from IVR to External Location</td><td class="p-4">$0.065/ minute</td></tr><tr><td class="p-4">Interactive Voice Response (Speech Recognition)</td><td class="p-4">Individual Case Basis</td></tr></tbody></table><table class="table table_ibexa_content border-collapse table-auto text-sm my-6 inline-table overflow-x-auto w-full max-w-full shadow-xl border border-blue-500"><thead><tr><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]"><strong>Interactive Voice Response Pricing&nbsp;</strong><br><strong>(CenturyLink subcontractor provided network facilities)</strong></th><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]"><strong>Pricing</strong></th></tr></thead><tbody class="w-full"><tr><td colspan="2" class="p-4"><strong>Initial Set-up and Development Costs (includes programming, scripting, testing, etc.):</strong></td></tr><tr><td class="p-4">Programming</td><td class="p-4">$126.50/hour</td></tr><tr><td class="p-4">Script Development</td><td class="p-4">$93.50/hour</td></tr><tr><td class="p-4">Web / Internet Development</td><td class="p-4">$159.50/hour</td></tr><tr><td class="p-4">One-time IVR Script Charge</td><td class="p-4">$346.50/script</td></tr><tr><td colspan="2" class="p-4"><strong>IVR</strong></td></tr><tr><td class="p-4">Up to 50,000 minutes per month</td><td class="p-4">$.124/minute</td></tr><tr><td class="p-4">Between 50,000 and 250,000 minutes per month</td><td class="p-4">$.114/minute</td></tr><tr><td class="p-4">Between 250,000 and 500,000 minutes per month</td><td class="p-4">$.107/minute</td></tr><tr><td class="p-4">Greater than 500,000 minutes per month</td><td class="p-4">$0.094/minute</td></tr></tbody></table><h2 class="font-bold text-3xl mt-6 mb-4 leading-10 font-display">Live Operator Rate Schedule</h2><table class="table table_ibexa_content border-collapse table-auto text-sm my-6 inline-table overflow-x-auto w-full max-w-full shadow-xl border border-blue-500"><thead><tr><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]"><strong>Live Operator Pricing</strong></th><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]"><strong>Price</strong></th></tr></thead><tbody class="w-full"><tr><td colspan="2" class="p-4">Initial Set-up and Development Costs (includes programming, scripting, testing, etc.):</td></tr><tr><td class="p-4">Script Development for Live Agent with standard CRM</td><td class="p-4">$93.50/hour</td></tr><tr><td class="p-4">CRM Customizations</td><td class="p-4">$126.50/hour</td></tr><tr><td class="p-4">Database Enhancements</td><td class="p-4">$159.50hour</td></tr><tr><td class="p-4">Web / Internet Development</td><td class="p-4">$159.50/hour</td></tr><tr><td class="p-4">Business Process Analysis</td><td class="p-4">$159.50/hour</td></tr><tr><td colspan="2" class="p-4">&nbsp;</td></tr><tr><td class="p-4">Operator Script Fee per application</td><td class="p-4">$68.75/month/script</td></tr><tr><td colspan="2" class="p-4">&nbsp;</td></tr><tr><td colspan="2" class="p-4"><strong>Agent calls with Standard CRM:</strong></td></tr><tr><td class="p-4">Up to 50,000 minutes per month</td><td class="p-4">$1.43/minute/application</td></tr><tr><td class="p-4">Between 50,000 and 250,000 minutes per month</td><td class="p-4">$1.36/minute/application</td></tr><tr><td class="p-4">Between 250,000 and 500,000 minutes per month</td><td class="p-4">$1.18/minute/application</td></tr><tr><td class="p-4">Greater than 500,000 minutes per month</td><td class="p-4">$1.03/minute/application</td></tr><tr><td colspan="2" class="p-4">&nbsp;</td></tr><tr><td class="p-4">Project Management activity</td><td class="p-4">$115.00/hour</td></tr><tr><td colspan="2" class="p-4">&nbsp;</td></tr><tr><td class="p-4">External Call Transfer</td><td class="p-4">$.065/minute</td></tr><tr><td colspan="2" class="p-4">&nbsp;</td></tr><tr><td class="p-4">Agent Training</td><td class="p-4">$27.50/hour</td></tr></tbody></table>


<p class="pb-6"><a href="https://scs.hcs.net/SCS/" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">AT&amp;T</a></p><p class="pb-6"><a href="https://www.lumen.com/florida.html" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Lumen/CenturyLink</a></p><p class="pb-6"><a href="https://nwncarousel.com/contracts/state-of-florida-suncom/" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">NWN</a></p><p class="pb-6"><a href="https://solutions.uniti.com/state-of-florida-suncom-communications-services" target="_blank" title="Uniti" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Uniti</a></p>


<p class="pb-6"><a href="https://www.dms.myflorida.com/business_operations/telecommunications/place_suncom_orders" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Place an Order</a></p><p class="pb-6"><a href="https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/voice_services/dedicated_phone/contact_center_services" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Contact Center Services</a></p>
