VoIP Feature Packages

<table class="table table_ibexa_content border-collapse table-auto text-sm my-6 inline-table overflow-x-auto w-full max-w-full shadow-xl border border-blue-500"><thead><tr><th colspan="3" class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]">HVS Standard Package</th></tr></thead><tbody class="w-full"><tr><td class="p-4">Anonymous call rejection</td><td class="p-4">Call transfer</td><td class="p-4">Last number redial</td></tr><tr><td class="p-4">Authorization codes</td><td class="p-4">Call waiting</td><td class="p-4">LDAP directory integration</td></tr><tr><td class="p-4">Auto callback</td><td class="p-4">Calling line ID blocking &amp; ID blocking per call</td><td class="p-4">Music-on-hold per workgroup</td></tr><tr><td class="p-4">Barge-in exempt</td><td class="p-4">Calling line ID delivery</td><td class="p-4">Microsoft Outlook integration</td></tr><tr><td class="p-4">Blind call transfer</td><td class="p-4">Consultation hold</td><td class="p-4">Push-to-talk (intercom)</td></tr><tr><td class="p-4">Call forwarding always, selective, busy &amp; no answer</td><td class="p-4">CommPilot Express</td><td class="p-4">Ring splash</td></tr><tr><td class="p-4">Call forwarding remote access</td><td class="p-4">Direct inward/outward dialing</td><td class="p-4">Selective call acceptance &amp; rejection</td></tr><tr><td class="p-4">Call log (missed, received &amp; dialed)</td><td class="p-4">Directed call pick-up with barge-in</td><td class="p-4">Sequential ring (find me/follow me)</td></tr><tr><td class="p-4">Call notify</td><td class="p-4">Distinctive alert/ringing</td><td class="p-4">Simultaneous ring</td></tr><tr><td class="p-4">Call park</td><td class="p-4">Do not disturb</td><td class="p-4">Three-way calling</td></tr><tr><td class="p-4">Call return</td><td class="p-4">Extension dialing</td><td class="p-4">&nbsp;</td></tr><tr><td class="p-4">Call screening by digit pattern</td><td class="p-4">Feature access codes</td><td class="p-4">&nbsp;</td></tr><tr><td class="p-4">Call trace</td><td class="p-4">HVS assistant</td><td class="p-4">&nbsp;</td></tr></tbody></table><table class="table table_ibexa_content border-collapse table-auto text-sm my-6 inline-table overflow-x-auto w-full max-w-full shadow-xl border border-blue-500"><thead><tr><th colspan="3" class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]">HVS Enhanced Package</th></tr></thead><tbody class="w-full"><tr><td class="p-4">Alternate numbers</td><td class="p-4">Diversion inhibitor</td><td class="p-4">Personalized name recording</td></tr><tr><td class="p-4">Auto attendant</td><td class="p-4">Hunt groups</td><td class="p-4">Priority alert/ringing</td></tr><tr><td class="p-4">Automatic hold/retrieve</td><td class="p-4">Incoming calling plan</td><td class="p-4">Remote office</td></tr><tr><td class="p-4">Busy lamp field/direct station select</td><td class="p-4">Instant group call</td><td class="p-4">Shared call appearance</td></tr><tr><td class="p-4">Call intercept</td><td class="p-4">Microsoft LCS support</td><td class="p-4">Speed dial 100</td></tr><tr><td class="p-4">Custom ringback</td><td class="p-4">Multiple call arrangement</td><td class="p-4">&nbsp;</td></tr><tr><td class="p-4">&nbsp;</td><td class="p-4">Multi-path forwarding</td><td class="p-4">&nbsp;</td></tr></tbody></table><table class="table table_ibexa_content border-collapse table-auto text-sm my-6 inline-table overflow-x-auto w-full max-w-full shadow-xl border border-blue-500"><thead><tr><th colspan="3" class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]">HVS Optional Features</th></tr></thead><tbody class="w-full"><tr><td class="p-4">Local survivability: shared call appearance &amp; notification of mode change</td><td class="p-4">Auto attendant</td><td class="p-4">Basic &amp; advanced call center application integration</td></tr><tr><td class="p-4">Business trunking</td><td class="p-4">Call distribution module</td><td class="p-4">&nbsp;</td></tr></tbody></table>


VoIP Rates

<h2 class="font-bold text-3xl mt-6 mb-4 leading-10 font-display">Hosted Voice Service (HVS) Rates</h2><table class="table table_ibexa_content border-collapse table-auto text-sm my-6 inline-table overflow-x-auto w-full max-w-full shadow-xl border border-blue-500"><thead><tr><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]">Service Options</th><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]">Monthly<br>&nbsp;Charge</th><th class="font-bold p-4 text-left text-white bg-blue-500 leading-[1.5]">Installation<br>Charge</th></tr></thead><tbody class="w-full"><tr><td class="p-4">Basic HVS Subscriber</td><td class="p-4">$13.91</td><td class="p-4">$21.40</td></tr><tr><td class="p-4">Enhanced HVS Subscriber (includes messaging)</td><td class="p-4">$16.05</td><td class="p-4">$21.40</td></tr><tr><td class="p-4">Voicemail Only HVS Service (includes DID, 30 minutes/15 days of storage, free AutoAttendant with Qty 20 or more; PSTN access extra)</td><td class="p-4">$3.79</td><td class="p-4">$5.90</td></tr><tr><td class="p-4">Basic Call Center User License&nbsp; (requires Basic or Enhanced Service) max queue 25/no reporting/limited ACD routing features</td><td class="p-4">$2.00</td><td class="p-4">$0.00</td></tr><tr><td class="p-4">Standard Call Center User License (requires Basic or Enhanced Service) max queue 50/standard reporting/ACD routing features</td><td class="p-4">$8.42</td><td class="p-4">$0.00</td></tr><tr><td class="p-4">Premium Call Center User License (requires Basic or Enhanced Service) max queue 525/premium reporting/premium ACD routing features</td><td class="p-4">$20.14</td><td class="p-4">$0.00</td></tr><tr><td class="p-4">Call Center Agent Client License (requires Standard or Premium Call Center License)</td><td class="p-4">$18.19</td><td class="p-4">$0.00</td></tr><tr><td class="p-4">Call Center Supervisor Client License (requires Standard or Premium Call Center License)</td><td class="p-4">$36.60</td><td class="p-4">$0.00</td></tr><tr><td class="p-4">HVS Anywhere (Fixed Mobile Convergence)</td><td class="p-4">$1.50</td><td class="p-4">$0.00</td></tr><tr><td class="p-4">Hoteling (per provisioned Line)</td><td class="p-4">$0.00</td><td class="p-4">$107.00</td></tr><tr><td class="p-4">Account Codes (per Group)</td><td class="p-4">$0.00</td><td class="p-4">$160.50</td></tr><tr><td class="p-4">Authorization Codes (per Group)</td><td class="p-4">$0.00</td><td class="p-4">$160.50</td></tr><tr><td class="p-4">HVS Receptionist Enterprise (PC app, per User)</td><td class="p-4">$63.13</td><td class="p-4">$0.00</td></tr><tr><td class="p-4">Business Trunks (SIP-T w/HVS-only access)</td><td class="p-4">$6.42</td><td class="p-4">$53.50</td></tr><tr><td class="p-4">Instant Group Call (per Instance)</td><td class="p-4">$0.00</td><td class="p-4">$133.75</td></tr><tr><td class="p-4">On-site End-User training, per User (minimum 10 End-Users)</td><td class="p-4">$0.00</td><td class="p-4">$21.40</td></tr><tr><td class="p-4">Site Survey Assistance, per hour (minimum 2 hours)</td><td class="p-4">$0.00</td><td class="p-4">$107.00</td></tr><tr><td class="p-4">Standard MAC (per User,72 hr resp.)</td><td class="p-4">$0.00</td><td class="p-4">$16.05</td></tr><tr><td class="p-4">Expedited MAC (per User,8 hr resp.)</td><td class="p-4">$0.00</td><td class="p-4">$64.20</td></tr><tr><td class="p-4">HVS site fee, professional services (per 25 New users), NRC</td><td class="p-4">$0.00</td><td class="p-4">$214.00</td></tr></tbody></table><p class="pb-6"><strong>Hosted Voice Service (HVS) IP Phone Cost</strong></p><p class="pb-6">Aastra and Polycom IP Phones are available for either purchase or rental (36 and 60 month rental period). Contact your AT&amp;T or SUNCOM consultant for the most recent HVS IP phone price list.</p><p class="pb-6"><strong>Hosted Voice Service (HVS) Miscellaneous Equipment</strong></p><p class="pb-6">Check with your SUNCOM consultant about the site specific requirements and costs for the network gateway border element (optional) and the call control element.</p>


VoIP Reference Guides

<h2 class="font-bold text-3xl mt-6 mb-4 leading-10 font-display">AT&amp;T</h2><p class="pb-6"><a href="/content/download/116880/file/Special_Calling_Features.ppt" data-content='{"fileName":"Special_Calling_Features.ppt","fileUrl":"\/content\/download\/116880\/643053?version=2","downloadUrl":"https:\/\/dms-media.ccplatform.net\/content\/download\/116880\/file\/Special_Calling_Features.ppt","fileSize":"304.50 KB","mimeType":"application\/vnd.ms-powerpoint","linkTitle":"VoIP Special Calling Reference Guide","linkText":"VoIP Special Calling Reference Guide","linkTarget":null,"linkClass":"","reader":{"name":"Microsoft PowerPoint Document","iconUrl":"https:\/\/dms-media.ccplatform.net\/build\/images\/mime_type_icons\/16x16\/powerpoint.png"}}' class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Features Reference Guide</a></p><p class="pb-6"><a href="/content/download/108343/file/Voice_Portal.ppt" data-content='{"fileName":"Voice_Portal.ppt","fileUrl":"\/content\/download\/108343\/609754?version=3","downloadUrl":"https:\/\/dms-media.ccplatform.net\/content\/download\/108343\/file\/Voice_Portal.ppt","fileSize":"585.00 KB","mimeType":"application\/vnd.ms-powerpoint","linkTitle":"Voice Portal Reference Guide","linkText":"Voice Portal Reference Guide","linkTarget":null,"linkClass":"","reader":{"name":"Microsoft PowerPoint Document","iconUrl":"https:\/\/dms-media.ccplatform.net\/build\/images\/mime_type_icons\/16x16\/powerpoint.png"}}' class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Voice Portal Reference Guide</a></p><p class="pb-6"><a href="/content/download/108347/file/Call_Manager_-_Guide.ppt" data-content='{"fileName":"Call_Manager_-_Guide.ppt","fileUrl":"\/content\/download\/108347\/609766?version=3","downloadUrl":"https:\/\/dms-media.ccplatform.net\/content\/download\/108347\/file\/Call_Manager_-_Guide.ppt","fileSize":"260.00 KB","mimeType":"application\/vnd.ms-powerpoint","linkTitle":"Call Manager Reference Guide","linkText":"Call Manager Reference Guide","linkTarget":null,"linkClass":"","reader":{"name":"Microsoft PowerPoint Document","iconUrl":"https:\/\/dms-media.ccplatform.net\/build\/images\/mime_type_icons\/16x16\/powerpoint.png"}}' class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Call Manager Reference Guide</a></p>


<p class="pb-6"><a href="https://scs.hcs.net/SCS/" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">AT&amp;T</a></p><p class="pb-6"><a href="business_operations/telecommunications/suncom2/voice_services/hosted_voice_over_ip_services_voip" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Lumen/CenturyLink</a></p><p class="pb-6"><a href="https://nwncarousel.com/contracts/state-of-florida-suncom/" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">NWN</a></p><p class="pb-6"><a href="https://www.windstreamenterprise.com/state-of-florida-suncom-communications-services/" title="undefined" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Uniti</a></p><p class="pb-6"><a href="https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/florida/suncom-wireline-contracts/" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Verizon</a></p>


<p class="pb-6"><a href="https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/voice_services/dedicated_phone" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Dedicated Phone Services</a></p><p class="pb-6"><a href="https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/voice_services/cloud-based_phone" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Cloud-based Phone Services</a></p><p class="pb-6"><a href="https://www.dms.myflorida.com/business_operations/telecommunications/place_suncom_orders" class="underline text-blue-500 transition-colors ease-in-out duration-500 hover:text-blue-400">Place an Order</a></p>
