Department of Management Services

People First

People First is the State of Florida’s online, self-service, human resource information system (HRIS) that is accessed at  This secure platform supplies the public-facing job site ( and the enterprise-wide suite of human resource (HR) and insurance benefits services. The state contracts with NorthgateArinso to maintain the People First System, the State of Florida job site, and the People First Service Center which is the state's outsourced call center for system users.  The goal of the People First is to provide a self-service online tool that streamlines and standardizes HR processes across the state, allowing employees and managers to more efficiently and effectively manage.

The People First Team acts as both the contract manager and project manager over the People First system and Service Center.  The efforts of program staff and the outsourced vendor benefit more than 232,000 users.  The creation of People First in 2002 was one of the largest and most comprehensive public-sector HR outsourcing initiatives in the United States. For more information about the People First initiative, please visit the HR Outsourcing in Florida - The Next Chapter page or the People First Historical Timeline (Adobe PDF Document 773.93 KB).

In August 2016, the People First Next Generation contract was executed, providing enhanced system functionality over the five year contract term (2016-2021): new applicant and recruitment site (implemented in January 2017), new performance management module (implemented in January 2017), portal upgrade (implemented in March 2018), new Business Objects reporting tool (implemented in October 2018), new comprehensive learning management system (January 2020), and new on-boarding functionality (January 2021).

Thank you for visiting our site and we look forward to serving you in the future.


Jimmy Cox
Director, People First